Welcome to Achaar Gali, where our commitment to delivering exceptional pickles is complemented by our unwavering dedication to your complete satisfaction. We acknowledge that occasional hiccups may arise, and we stand ready to transform these moments into opportunities to provide the best resolution.
Here’s how our Return, Refund & Cancellation works:
Damaged or Defective Jars:
Our commitment to quality is paramount. Should you receive a jar that is damaged, kindly capture the the same in a photograph and forward it to us via WhatsApp. A replacement jar will be dispatched to you at the earliest. Please ensure the safe disposal of the damaged jar for your well-being.
Unexpected Orders:
Life is full of surprises, and so is your order! If, by chance, you find an unexpected pickle variety in your package, consider it a gift from us. Enjoy it while we swiftly dispatch the correct one to you, at no additional cost.
Missing Pickles:
If a jar or two seems to have gone astray during transit, kindly reach out to us with videos unboxing your package. We assure you that those orders will reach you promptly, without any additional cost.
Orders Delays:
While we strive for timely deliveries, unforeseen circumstances may lead to delays. In the event that your order arrives later than expected, you have the option to choose between a complimentary replacement or a full refund – the choice is yours.
Delivery Challenges:
In the rare circumstance where we are unable to deliver to your location, rest assured that a prompt refund will be processed. We remain committed to keeping you informed about future delivery possibilities in your vicinity.
Cancellation Window:
You can modify or cancel your order within 24 hours of placing it. This allows us to process your request efficiently before the order enters the dispatch phase.
Cancellation Process:
To cancel or make changes to your order, kindly reach out to our team via WhatsApp or Email within the specified 24-hour window. Provide your order details for swift assistance.
Refund for Cancellations:
If you cancel within the designated time frame, a full refund will be issued to your original payment method. The standard refund process through our payment partners usually takes 5-7 days.
Modifications to Existing Orders:
For modifications, such as changing the delivery address or adding items, please contact us within the 24-hour cancellation window. We’ll do our best to accommodate your request.
Cancellation Due to Unforeseen Circumstances:
In the event of unforeseen circumstances, contact our customer support team immediately. We will assess the situation on a case-by-case basis and work towards finding a suitable resolution.
Require assistance or have inquiries? Our professional team is at your service!
Connect with us at any time via:
WhatsApp: +91- 88188 13811
Email: sales@achaargali.com
Remember, each jar from Achaar Gali is an exploration into traditional legacy flavors. Allow us to assist you in discovering the perfect pickle for your taste!